Refund Policy

Effective Date: September 1, 2025
Last Updated: September 1, 2025

The Rusaro Autism Foundation (RAF) deeply values the generosity of our donors, supporters, and partners. This Refund Policy explains the conditions under which refunds may be issued for donations, event registrations, or purchases made through our website.

---

1. Donations

All donations made to RAF are considered voluntary and non-refundable.

Once a donation is processed, it cannot be canceled or refunded unless required by law.

If you believe a donation was made in error or without authorization, please contact us immediately so we can investigate.

---

2. Event Registrations

Refund requests for event tickets or registration fees must be made in writing at least [X] days before the event date.

No refunds will be issued for cancellations made after that time unless the event is canceled by RAF.

If an event is canceled or rescheduled by RAF, you will be offered a full refund or the option to transfer your registration to a future event.

---

3. Merchandise Purchases

Merchandise purchased through our Site may be refunded or exchanged within [X] days of delivery if the item is defective, damaged, or incorrect.

To request a return or exchange, please email us with your order number, proof of purchase, and photos of the item (if applicable).

Items must be returned unused, in original packaging, and at the customer’s expense unless the return is due to RAF’s error.

---

4. How to Request a Refund

To request a refund, please contact:

📧 rusaroautismfoundation23@gmail.com
📞 + 250788307947, + 250788533974
📍 22 KG 35 AVE, Kimirnko, Gasabo, Kigali Rwanda

Please include:

Your full name and contact information

Transaction date and amount

Reason for the refund request

Any supporting documents (e.g., receipts, screenshots)

---

5. Processing Refunds

Approved refunds will be processed using the same payment method used for the original transaction.

Please allow [X] business days for the refund to appear in your account. Processing time may vary depending on your bank or payment provider.

---

6. Policy Updates

RAF may update this Refund Policy at any time. The latest version will be posted on our website with the updated effective date.